Although no member of the school community shall be denied the right to petition the Board for redress of a grievance, complaints are to be referred through the proper administrative channels for solution before investigation or action by the Board. Exceptions are complaints that concern Board actions or Board operations only, which shall be directed to the Board's Chairman.
The proper channel of complaints involving instruction, discipline, or learning materials is as follows:
- Designated Parent Liaison
- Board of Directors
Any complaint about school personnel will be investigated by the School's administration before consideration and action by the Board of Directors. Community members are encouraged to first address their concerns with the person they have a concern with before escalating the issue into a formal complaint.
A parent or guardian wishing to invoke the complaint procedure shall make a written request for a conference with the appropriate party listed above detailing the grievance. Alternatively, the complainant may detail the grievance in a memorandum addressed to the appropriate party. A complaint against a teacher shall be made to the Principal after the complainant has attempted to redress his/her concern with the teacher. If a complaint is being made against the Principal, the complaint should be submitted to the Designated Parent Liaison or the Chairman of the Board of Directors after the complainant has attempted to redress his/her concern with the Principal. Any parent or guardian making an official complaint is encouraged to contact the Designated Parent Liaison prior to any member of the Board.
The Principal, Parent Liaison or Board Chairman, as applicable, shall acknowledge receipt of the complaint within two (2) business days, indicating the anticipated amount of time to investigate the matter, which shall be no more than 14 school days.
The Principal, Parent Liaison or Board Chair, as applicable, shall initiate or cause to be initiated an adequate, reliable and impartial investigation and grant a conference with the complainant unless the parties mutually agree that the matter can be handled adequately through email communication or by telephone.
The complainant shall be permitted to present any information, documents or witnesses that are relevant to the complaint, provided that such presentation is in compliance with applicable law.
The person handling the complaint shall respond in writing to the complainant within 14 school days. The response shall outline the results of the investigation and any corrective or remedial action that will be taken as a result. If the complainant does not feel the resolution of the investigation is adequate, s/he may request to be heard by the Board of Directors at the next regularly scheduled meeting of the Board of Directors